Retail Ops and Service

Retail Service & Operation Management

Drive Retail Excellence with Smart & Scalable Solutions

Retailers face growing challenges in managing store operations, ensuring seamless customer service, and optimizing costs. With ServiceNow Retail Service & Operations Management, Inspira empowers retailers to streamline workflows, enhance employee productivity, and improve customer experiences—ensuring operational efficiency across stores, HQ, and digital channels.

What Challenges Are Hindering Your Retail Organization?

Siloed Customer & Employee Support

Retail employees and customers lack seamless self-service options, causing excessive call volumes, delayed resolutions, and lower satisfaction scores.

Slow & Costly Issue Resolution

Manual workflows and outdated case management systems create bottlenecks, increasing operational costs and reducing productivity.

Disconnected Store & HQ Operations

Store teams struggle with inefficient communication and manual processes, leading to slow issue resolution and inconsistent service delivery across stores.

Lack of AI-Driven Automation

Without AI-powered insights, retailers miss opportunities to predict demand, automate tasks, and proactively resolve issues—leading to inefficiencies and slower service.

Inefficient Equipment & Asset Management

Reactive maintenance and fragmented asset tracking result in store disruptions, unplanned downtime, and higher service costs.

Limited Visibility & Data Silos

Retailers struggle to gain real-time insights into store performance, issue trends, and compliance tracking due to disjointed systems.

Get ready to revolutionize your retail operations

With Inspira Systems’ ServiceNow-powered Retail Service & Operations solutions! You can streamline store operations, empower your awesome team, and enhance customer experiences—all in one go!

Say goodbye to those pesky silos! No more disconnected solutions for IT, HR, retail service, and operations! By leveraging one unified platform, you’ll eliminate costly integrations and gain fantastic end-to-end visibility!

With seamless automation and AI-driven insights, you’ll drive efficiency, reduce costs, and deliver smarter, more connected retail experiences! Let’s make retail magic happen!

Automate & Optimize Retail Operations

Digitize and automate store workflows for issue resolution, maintenance, and vendor management
Ensure seamless store openings and closings with structured task management
Gain real-time visibility into operational performance with dashboards and analytics

Enhance Customer & Employee Experience

Empower store associates with AI-driven self-service tools and knowledge management
Reduce call volumes and improve first-contact resolution through omnichannel support
Provide seamless collaboration between HQ and store teams for faster issue resolution

Enable Data-Driven Decision Making

Leverage AI-driven insights to identify trends and optimize store performance
Standardize compliance processes across all locations with automated reporting
Connect front-line store workers with central support teams on a single platform

Automate work

streamline services

empower customers

knowledge management

put AI to work

improve agent productivity

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Key Features of Retail Service & Operations Management

Transform Customer Service with Our Proven Solutions & Intelligent Platform

Deliver exceptional customer experiences with our tailored ServiceNow CSM solutions. We streamline service operations by automating workflows, enhancing agent productivity, and enabling seamless omnichannel engagement. Our structured implementation approach ensures smooth deployment, user adoption, and continuous optimization—empowering businesses to provide fast, efficient, and personalized customer support.